RETURNS & EXCHANGES

At Budjik Outdoors we want you to be completely satisfied with your purchase so our returns and exchange policy has been designed to be as easy!

If you have a change of heart, you can return or exchange any full priced item that is unworn and in its original condition to Budjik Outdoors within 14 days of order receipt to receive a full refund or credit.        

Returns will be accepted on any faulty or wrongly described merchandise returned to Budjik Outdoors online within a reasonable timeframe, after assessment by a Budjik Outdoors representative.

BEFORE YOU RETURN
 OR EXCHANGE 

  1. Retrieve your order number (refer top of the Budjik Outdoors Order Confirmation Email)
  2. Make sure the product is not worn
  3. Make sure it is able to be returned in its original Budjik Outdoors box or packaging
  4. Make sure you have the Budjik Outdoors receipt received with the goods.

 
HOW TO RETURN OR EXCHANGE AN ITEM

For budjikoutdoors.com.au purchases 

IN PERSON

Simply show your Order Confirmation (this was emailed to you when you placed your online order or the receipt enclosed when you received your items) at Budjik Outdoors within 14 days of purchase and our staff will be happy to assist you with processing an exchange or return. 

BY POST

Within 14 days of purchase, please post your item along with the original purchase receipt to:

46 Benalla Avenue Eynesbury VIC 3338 

Providing the items are returned with the purchase receipt, in an unworn condition and in their original Budjik Outdoors box, a full refund will be processed by our Customer Service team within 48 hours of goods being received and in the same tender as the original payment. Please note that dependent on your bank; refunds may take up to 5 business days to clear. 

EXCHANGING SIZE

If you need to exchange your purchase for another size please contact Customer Service on 0418 102 706 during business hours (Monday – Friday, 9:00am - 5.30pm AEST) or email support@budjikoutdoors.com.au.

Budjik Outdoors will send the new size back to you anywhere in Australia at no additional cost, however you are responsible for all return postage costs.  

RETURNING REDUCED OR SALE MERCHANDISE


For Budjik Outdoors Outlet purchases online

IN PERSON

Reduced or Sale Merchandise returned to our stores, within 14 days of purchase, can be exchanged or a Budjik Outdoors Credit Note issued where an exchange is not possible (a Budjik Outdoors E-Credit Voucher may be requested for online redemptions). 

BY POST

Within 14 days of purchase, please post your item along with the original purchase receipt to:

46 Benalla Avenue Eynesbury VIC 3338  

A Budjik Outdoors E-Credit Voucher will be issued electronically back to you for these returns. 

RETURNS WITHOUT A RECEIPT

Will be accepted and processed as an E-Voucher Credit note at the selling price applicable at the time of return. 

INTERNATIONAL ORDERS

All costs for international orders associated with shipping will be at the customer’s expense. This includes purchases, exchanges and/or refunds.